A whole lot of practical ideas that any manager can use to help run their team or company more effectively. A book you can dip into, learn, have fun, and perhaps get some inspiration from.
Each 'tool' is described in terms of when to use it and what to do. Dip into the book at random if you need some inspiration.
Some examples of the tools and techniques in this book are:
¥ AnsoffÕs matrix
¥ The coaching grid
¥ The cost of quality
¥ Critical path analysis
¥ Directional Policy Matrix
¥ The Management Potato
¥ DonÕt take the monkey
¥ Empowerment explained
¥ Feel-Felt-Found
¥ The Five Whys
¥ The Four Step Assertiveness Process
¥ The Freedom Ladder
¥ Gantt charts
¥ GROW coaching
¥ Importance vs. Urgency
¥ Kan-Ban
¥ Johari Window
¥ Key objectives mapping
¥ Management by Walking About
¥ Éand thatÕs not even 20 of the 100!