{"product_id":"5-steps-to-customer-centricity","title":"5 Steps to Customer Centricity","description":"\u003cp\u003eCompanies are no longer in the business of selling products and services Ð they are selling experiences. Most decision makers in medium and large size companies however are far removed from their customers. In The 5 Stepping Stones to Customer Centricity, award-winning Customer Experience professional Koert Breebaart takes us through a unique framework for enterprises to realize customer value in a limited timeframe. The book provides us, the Customer Champions, with a balanced understanding of the most important aspects of Customer Experience Management, a practical guide to set companywide customer targets and examples, illustrations and war stories from different industries on how the concepts are applied.\u003c\/p\u003e","brand":"Koert Breebaart","offers":[{"title":"Paperback","offer_id":44420410376353,"sku":"9781105253973","price":34.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0462\/1120\/3233\/files\/1m45qd2m-front-shortedge-384_6a798345-b5b6-49d1-a702-5f8ddc873e69.jpg?v=1748229711","url":"https:\/\/bookswholesale.myshopify.com\/products\/5-steps-to-customer-centricity","provider":"BooksWholesale","version":"1.0","type":"link"}