{"product_id":"a-participatory-action-research-case-study-designing-for-a-transformative-service-experience-with-a-university-graduate-student-governance-organization","title":"A Participatory Action Research Case Study: Designing for a Transformative Service Experience with a University Graduate Student Governance Organization","description":"\u003cp\u003eThis thesis examines how design can inform the services offered by a graduate student governance organization at a major university. The research applies the Experience Cycle model (Evenson and Dubberly, 2008) and emerging service design thinking methods to develop a series of service experience lifecycle maps illustrating the interactive components, both tangible and intangible, of student council services. The main research question is ÒHow can university student governance bodies utilize a service design framework to propose more transformational student experiences?Ó A transformation of student experience focuses on a graduate student journey where students can concentrate on their primary function and less on finding the resources that will help enable their research and writing. Additionally, a transformational student experience can extend from the confines of graduate school into the professional world by providing the necessary skills needed for employment after graduation.\u003c\/p\u003e","brand":"BooksWholesale","offers":[{"title":"Paperback","offer_id":44275172475041,"sku":"9781304496546","price":104.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0462\/1120\/3233\/files\/1v9q54vj-front-shortedge-384_e2bb699f-1fd0-45e4-b459-6a96e681fcbd.jpg?v=1717449410","url":"https:\/\/bookswholesale.myshopify.com\/products\/a-participatory-action-research-case-study-designing-for-a-transformative-service-experience-with-a-university-graduate-student-governance-organization","provider":"BooksWholesale","version":"1.0","type":"link"}