A Qualitative Study of the Supervisory Relationship in the Public Sector: Contributions to Job Satisfaction and Organizatonal Productivity

A Qualitative Study of the Supervisory Relationship in the Public Sector: Contributions to Job Satisfaction and Organizatonal Productivity

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The purpose of this study was to discover elements in the relationship between employees and their supervisors that may have a perceived connection to job satisfaction and/or job performance in public social services workers. Employees in the social services are often exposed to stressful conditions, which may set the stage for burnout and high job turnover. Research has shown that the supervisory relationship could help to mitigate this stress and its effects in workers. Six African Americans, 6 Caucasians, of whom 10 were women and 2 men participated. A consensus emerged between participants that workplace stress is primarily due to large workload, deadlines, and work hours, which include weekend and on call hours. These stressors are reduced by supervisors who are available to help with direction, support, and hands-on assistance. Empowering workers was also found to be key to helping to reduce workplace stress.