Dr. Rich has written a hands-on, practical and fun to read primer on effective communication. She believes everyone has the ability to communicate in a more productive manner Ð and thereby increase their personal life satisfaction. She looks at communication mechanics, setting boundaries, attitude adjustment, improving your appearance, being clear in what you want, learning to listen respectfully to others, attending to unspoken communication, and handling harmful interactions. Her book provides clear, applicable instructions that put you in the driverÕs seat of your conversational vehicle. Read it and get rid of common communication obstacles in your path.