Modernization is one of the many large scale changes a business can undertake to improve performance. ItÕs not uncommon for companies to undergo several of these changes over their lifetime. In todayÕs vernacular they are called Business Transformations. If the changes leverage technology to redefine the customer experience and/or operating model, they are called Digital Transformations.
The magnitude of change accompanying business transformations can be overwhelming, if you are prepared, and catastrophic otherwise. This book is about improving your readiness to address the change in a business transformation. It answers the questions ÒHow do you know if youÕre ready?Ó and if not, ÒWhat can you do about it?Ó The first question is addressed through Readiness Assessments and the second question is addressed through Readiness Preparations.