{"product_id":"customer-satisfaction","title":"Customer Satisfaction","description":"\u003cp\u003eThe two real keys here are identifying what your customers expect, and \u003cbr\u003e\nthen meeting and, where possible, exceeding these expectations. \u003cbr\u003e\nThis point is reinforced throughout this book as a key factor in\u003cbr\u003e\n understanding the customer service cycle. \u003cbr\u003e\nIdentifying your customersÕ expectations requires an open mind and \u003cbr\u003e\ncommunication with other peopleÑyour staff, your customers and your \u003cbr\u003e\nfriends. What do your customers expect when they come to your business?\u003cbr\u003e\n Ask a lot of questions and put yourself in your customersÕ shoes. Look at\u003cbr\u003e\n your business from a customerÕs point of view and try to identify what they \u003cbr\u003e\nexpect from you. Think about yourself when you make a purchase. \u003cbr\u003e\nStop for a few seconds and go through the purchase process .\u003c\/p\u003e","brand":"Seyed E. Zamani","offers":[{"title":"Paperback","offer_id":44934924828833,"sku":"9781111117042","price":41.5,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0462\/1120\/3233\/files\/1z74jkz9-front-shortedge-384.jpg?v=1748285634","url":"https:\/\/bookswholesale.myshopify.com\/products\/customer-satisfaction","provider":"BooksWholesale","version":"1.0","type":"link"}