The Gen2Gen Volunteer Toolkit Ð a specifically designed booklet for volunteers to keep and use following their initial training session - is crammed with hints and tips to help the volunteer through their programme. In four clear sections the toolkit includes: Preparation for volunteering (working across generations); Getting Started (conversation starters and activities to help understand what the older person wants to learn); How-To Guides (on everything from setting up an email address to a glossary of common internet terms); and Your Journey Ð for the volunteer to record their progress throughout the placement. ItÕs a handy A5 in size and an invaluable tool to help the volunteer support their older person to the best of their ability.