You wonÕt believe the amount of useful information Tom Wennergren has packed into this valuable book, giving retail sales associates that professional edge!
Topics include:
¥ The Daily Dozen of Extraordinary Customer Service
¥ Listening skills
¥ Old-fashioned courtesy
¥ Body language
¥ Successful Retail Selling in Ten Easy Steps
¥ Establishing client rapport
¥ Building value and trust
¥ Addressing objections
¥ Closing the sale
¥ and much more!