{"product_id":"how-to-build-a-great-customer-experience-through-innovation-inspired-by-clairvoyant-lab","title":"How To Build A Great Customer Experience Through Innovation - Inspired By Clairvoyant Lab","description":"\u003cp\u003eThis book has four main parts. Each part serves as a\u003cbr\u003e\nprerequisite and drives the next part.\u003cbr\u003e\nKnowing what your customer needs is key to lay a\u003cbr\u003e\nstrong insight foundation. Building on these insights,\u003cbr\u003e\ninnovation management is both an art and skill to\u003cbr\u003e\nensure good balance between timing and resource.\u003cbr\u003e\nInnovation, both product and service, is not a one-off\u003cbr\u003e\nevent.\u003cbr\u003e\nIt needs a life of its own, breathing and growing.\u003cbr\u003e\nInvesting in your most valuable asset - employees,\u003cbr\u003e\nsometimes overlooked by many executives, will only\u003cbr\u003e\nbring to life those service innovations built from the\u003cbr\u003e\ninsights.\u003cbr\u003e\nTo continue innovation within the organization, It\u003cbr\u003e\nmust be embedded into the organizational culture\u003cbr\u003e\nthrough change management, measured and\u003cbr\u003e\nrewarded. A balanced scorecard will keep track that\u003cbr\u003e\nwe are not just financially successful but at the same\u003cbr\u003e\ntime achieve overall business success, which includes\u003cbr\u003e\ncustomers, processes and employee talents.\u003c\/p\u003e","brand":"BooksWholesale","offers":[{"title":"Hardcover","offer_id":44420327080097,"sku":"9781312242746","price":52.31,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0462\/1120\/3233\/files\/1nwrk7e4-front-shortedge-384.jpg?v=1717975868","url":"https:\/\/bookswholesale.myshopify.com\/products\/how-to-build-a-great-customer-experience-through-innovation-inspired-by-clairvoyant-lab","provider":"BooksWholesale","version":"1.0","type":"link"}