Many organisations are looking at the ITIL Framework as a way to improve the management of their IT Environments.
The ITIL Survival Guide is designed to answer a lot of the questions about IT Service Management (ITSM) and provide you with useful guides, templates and a powerful, but simple assessment.
The assessment spreadsheet will help you identify the areas within your organisation that require the most activity in terms of process improvement.
Presentations can be used to educate or be used as the basis for management presentations or when making business cases for ITIL implementation.
The Survival Guide serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.