{"product_id":"itil-survival-guide","title":"ITIL Survival Guide","description":"\u003cp\u003eMany organisations are looking at the ITIL Framework as a way to improve the management of their IT Environments.\u003c\/p\u003e\n\n\u003cp\u003eThe ITIL Survival Guide is designed to answer a lot of the questions about IT Service Management (ITSM) and provide you with useful guides, templates and a powerful, but simple assessment.\u003c\/p\u003e\n\n\u003cp\u003eThe assessment spreadsheet will help you identify the areas within your organisation that require the most activity in terms of process improvement.\u003c\/p\u003e\n\n\u003cp\u003ePresentations can be used to educate or be used as the basis for management presentations or when making business cases for ITIL implementation.\u003c\/p\u003e\n\n\u003cp\u003eThe Survival Guide serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.\u003c\/p\u003e","brand":"Gerard Blokdyk","offers":[{"title":"Paperback","offer_id":44348128592033,"sku":"9781111141074","price":52.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0462\/1120\/3233\/files\/1v4687-front-shortedge-384_7b7eaab4-5192-4e6a-83c0-a4f50377e5c1.jpg?v=1748489521","url":"https:\/\/bookswholesale.myshopify.com\/products\/itil-survival-guide","provider":"BooksWholesale","version":"1.0","type":"link"}