Lean Six Sigma is a well-known collection of business improvement methods. Apply these same tools to create recipient-friendly emails.
Apply Lean principles to emails.
¥ The toolkit for clarity Ñ how to eliminate wasted words.
¥ Subject lines and signatures Ñ how to make them great.
¥ The postcard principle Ñ how much and how little.
¥ Being kind with attachments Ñ how to be a great net citizen.