The 2020 edition of this STC award-winning book explains how to organize, build, and publish online help, user guides, training guides, knowledge bases, policies and procedures, and more using the industry benchmark for single source publishing: MadCap Flare. Flare expert Scott DeLoach shares detailed information about how to import Word, Excel, FrameMaker, Author-it, RoboHelp, Confluence, and DITA documents and how to use all of Flare's features. Each section also includes sample questions to help you prepare for the Flare certification test.