In this book you will find a wide range of topics related to the science of administration which is the result of the work of different researchers, which allows the reader to delve into different administrative aspects related to the management of companies and any organization.
Research that seeks to explain the importance of customer service comes first, not only large corporations but also small businesses, where the attention and care to be provided to customers is critical factor for life thereof, the micro and small enterprises in Mexico represent over 95% of business organizations, reflecting the importance of the topic. The approach is realized precisely in a small company which is dedicated to providing automotive painting service.
Then the issue of productivity is touched, an essential element for the survival of organizations seek to produce more with fewer resources, there will always be an asset of any organization in the competition for the market, the