{"product_id":"service-quality-and-organisational-performance","title":"SERVICE QUALITY AND ORGANISATIONAL PERFORMANCE","description":"\u003cp\u003eThe book gives a highlight on the relationship between service quality and organisational performance using a Ghanaian hotel as a case study. It provides a preview on the essense of serving customers to meet or exceed customer's expectations.\u003c\/p\u003e","brand":"EUGENE OKYERE-KWAKYE","offers":[{"title":"Hardcover","offer_id":45995023630497,"sku":"9781300806158","price":52.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0462\/1120\/3233\/files\/125wev7e-front-shortedge-384.jpg?v=1777331708","url":"https:\/\/bookswholesale.myshopify.com\/products\/service-quality-and-organisational-performance","provider":"BooksWholesale","version":"1.0","type":"link"}