{"product_id":"service-quality-management","title":"Service Quality Management","description":"\u003cp\u003eThis book will guide you through the Quality principles for your service organization.  Form establishing the most effective organizational structure, planning your deliverables, to controlling your processes for maximum efficiency.\u003c\/p\u003e\n\n\u003cp\u003eChapters include:\u003c\/p\u003e\n\n\u003cp\u003e1. Organizing for Quality\u003cbr\u003e\n2. Planning for Quality\u003cbr\u003e\n3. Controlling for Quality\u003cbr\u003e\n4. Staffing for Quality\u003cbr\u003e\n5. Motivating for Quality\u003cbr\u003e\nAnd moreÉ\u003c\/p\u003e","brand":"Peter Mauch","offers":[{"title":"Paperback","offer_id":44420474732705,"sku":"9780557047017","price":34.16,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0462\/1120\/3233\/files\/1w4qnvw5-front-shortedge-384_6ca58225-42d9-47f7-9bc6-6d61bdd0cc57.jpg?v=1748211224","url":"https:\/\/bookswholesale.myshopify.com\/products\/service-quality-management","provider":"BooksWholesale","version":"1.0","type":"link"}