{"product_id":"summary-employees-first-customers-second-turning-conventional-management-upside-down-by-vineet-nayar","title":"SUMMARY - Employees First, Customers Second: Turning Conventional Management Upside Down By Vineet Nayar","description":"\u003cp\u003e* Our summary is short, simple and pragmatic. It allows you to have the essential ideas of a big book in less than 30 minutes.\u003c\/p\u003e\n\n\u003cp\u003eBy reading this summary, you will discover how, thanks to the process he invented - EFCS (\"Employees First, Customers Second\") or \"Employees First, Customers Second\" - Vineet Nayar has taken his HCLT company from a company in decline to a model of success.\u003c\/p\u003e\n\n\u003cp\u003eYou will also discover that :\u003c\/p\u003e\n\n\u003cp\u003ethe process of change begins by accepting to face up to the failures of your company;\u003cbr\u003e\nchange starts by creating a climate of trust;\u003cbr\u003e\ntrust is generated by transparency in the company, i.e. the circulation of key information, so that everyone can take ownership of their development issues;\u003cbr\u003e\nthe inversion of the structural pyramid, by putting functional positions at the service of value creators and not the other way round, leads to a change in mentality in the company;\u003cbr\u003e\nthe CEO must not take responsibility for change alone, but must transfer it to all his employees, who create value;\u003cbr\u003e\nsimple actions, called catalysts, can bring about major changes and lead to relevant questioning.\u003cbr\u003e\nVineet Nayar questioned everything after hearing an anecdote from a racing driver. When the brakes fail, the best solution is neither to slow down nor to try to brake by all means, but to accelerate to overtake all his competitors and then to advise on how to proceed. He was in a similar situation: HCLT, the company he ran, was no longer keeping pace with its competitors. He had to make the decision to push for this change. It is this change and the way it was made that he describes in his book.\u003c\/p\u003e\n\n\u003cp\u003e*Buy now the summary of this book for the modest price of a cup of coffee!\u003c\/p\u003e","brand":"Shortcut Edition","offers":[{"title":"Paperback","offer_id":44933661196449,"sku":"9781291697575","price":27.98,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0462\/1120\/3233\/files\/9782zg-front-shortedge-384_fe1c1759-9f25-4c0d-964d-91b9d123fc12.jpg?v=1748396555","url":"https:\/\/bookswholesale.myshopify.com\/products\/summary-employees-first-customers-second-turning-conventional-management-upside-down-by-vineet-nayar","provider":"BooksWholesale","version":"1.0","type":"link"}