{"product_id":"surviving-customer-service","title":"Surviving Customer Service","description":"\u003cp\u003eSurviving Customer Service is the preeminent book of it's kind. Being the only makes that designation easier. Chris Zell has condensed years of customer service experience into a tome that lays out what to expect once you cross the portals into the world of customer service. Turns out, not much. \u003c\/p\u003e\n\u003cp\u003eIn a land filled with back-stabbing workers, ineffective management, uncaring corporations and the slime that keeps this netherworld together, customers, you should enter with your eyes open, heart pre-hardened, and liver prepared for serious post-work drinking. \u003c\/p\u003e\n\u003cp\u003eZell gives you the weapons to navigate through the soul-sucking landscape that you will long to escape. He'll tell you how to deal with managers (treat them like mushrooms - keep 'em in the dark, feed 'em shit); co-workers (create a fake identity because if they find out who you are the real trouble begins); and customers (have you played the 'Why?' game with a kid? They're that annoying). \u003c\/p\u003e","brand":"BooksWholesale","offers":[{"title":"Paperback","offer_id":44379874394273,"sku":"9780557001156","price":30.68,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0462\/1120\/3233\/files\/1j4r5ed-front-shortedge-384.jpg?v=1716877573","url":"https:\/\/bookswholesale.myshopify.com\/products\/surviving-customer-service","provider":"BooksWholesale","version":"1.0","type":"link"}