{"product_id":"the-art-of-support","title":"The Art of Support","description":"\u003cp\u003eAre you a customer success or support executive curious about adapting industry best practices to your organization? Are you a newly-promoted customer success or support manager with plenty of ideas, but not much management experience? Or are you an executive with no hands-on experience with customer success, but wanting to learn more about how to decrease churn and improve revenue expansion from existing customers?\u003c\/p\u003e\n\n\u003cp\u003eThe Art of Support is a practical guide for managers and executives that answers your questions. In it, you will find:\u003cbr\u003e\n- Best practices for customer success and support, from designing customer lifecycle journeys, to managing day-to-day activities, to measuring results.\u003cbr\u003e\n- Nuanced recommendations to build or improve your organization.\u003cbr\u003e\n- Dozens of practical tools you can use right away such as customer scorecards, sample support portfolios, hiring checklists, decision trees for selecting support models, job ladders, and budget templates.\u003c\/p\u003e","brand":"Francoise Tourniaire","offers":[{"title":"Paperback","offer_id":44274961678497,"sku":"9781329873315","price":78.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0462\/1120\/3233\/files\/1er6de75-front-shortedge-384_785b0c32-3f50-4371-9643-279d8f3fa016.jpg?v=1747966697","url":"https:\/\/bookswholesale.myshopify.com\/products\/the-art-of-support","provider":"BooksWholesale","version":"1.0","type":"link"}