We help executives and leaders of knowledge work teams take best advantage of technology for case management.
You already know that smart people need autonomy in order to innovate and create. Automation, done haphazardly, can put strait-jackets on your most creative people. You don't want to put in place technology that micro-manages your knowledge workers. Robots don't innovate. This book provides some guidelines to help avoid this the worst pitfalls and to take the best advantage of this adaptive approach for supporting teams of knowledge workers.