This Book will Explain to you:
… The History of Total Quality Management (TQM).
… Definition of Common terms used in TQM.
… Define quality (Accountability, Affordability, Availability É).
… TQM Principles in simple words for clear understanding.
… Costs associated with TQM (Cost of Quality, POC, PONC, etc..).
… Define the word customer in details.
… Statistical Process Control (SPC).
… Measurement indices used in TQM.
… Tools used in TQM (Pareto Charts, Fish Bone Diagram, etcÉ).
… Communication system for TQM implementation.
… Stains of Factory System of production solving them.
… Training for TQM implementation
… Step wise Implementation of TQM system in your company.
… How TQM can be related to other Management Principles.
… How TQM principles can be implemented in service sector.
… Fundamentals of Computers and RDBMS (Eg:- Oracle)
… Statistics and Scientific Methods for Managers.
… An Evaluation Questioner for TQM system in your company.