LetÕs say youÕre a manager or supervisor, and your organization has just done an employee survey. Chances are youÕre staring at a report, trying to figure out what to do next. You may be asking,ÊÒWhat do I do with this survey report?ÓÊ
This is a good time for actionÑpositive, fast actionÑguided by this handy, fast-readingÊbook. Whether youÕre faced with using a survey report for the first time, or want to use it more deeply to increaseÊcustomer loyalty, product reliability, net profit, and such,Êthis book will help you toÊgo from ÒletÕs see how we didÓ to ÒhereÕs how we will do better.Ó
Friend, this is your book. IÕm here to help you to make effective decisions using relatively little time and effort. The point of research and reports is getting things done, and hopefully this book will turn research-supported theories and our decades of experience to help you to turn that report on your desk (or desktop) into action.